FAQs – terijondresse.com

Orders & Shipping

How do I track my order?
Tracking numbers are emailed immediately after shipment. Monitor your package via carrier website.

When will my order ship?
All orders placed before 3PM EST ship same day (weekdays only).

Returns & Exchanges

Can I exchange for a different size?
Yes! Initiate an exchange within 14 days of delivery through your account portal.

Who pays for return shipping?

• US returns: Free prepaid label
• International: Customer responsibility

Product Care

How should I clean my dress?

• Hand wash cold with mild detergent
• Lay flat to dry
• Iron on low heat

Sizing

Are your dresses true to size?
Refer to our detailed size charts. Most styles run slightly small – we recommend sizing up.

Special Requests

Do you offer rush alterations?
Yes! Contact our stylists within 24 hours of ordering for expedited services (+$50 fee).

For more help: Visit terijondresse.com/support

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